FAQs
All your NDIS related questions are answered here
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a vital program designed to provide essential care and support for individuals under the age of 65 living with permanent and significant disabilities. This initiative aims to empower participants by granting them access to necessary resources that can enhance their quality of life and facilitate their active participation in daily activities. Eligible individuals have the opportunity to identify reasonable and essential supports tailored to their specific needs and goals. Through the NDIS, participants receive funding to cover the costs associated with these vital supports, ensuring they can lead fulfilling lives despite their disabilities.
Find more information on the NDIS website.
Who is eligible for the NDIS?
Eligibility for the NDIS depends on a few different things such as:
1. Age: You need to be under 65 years at the time of your application
2. Residency: You need to be an Australian citizen, permanent resident, or a New Zealand citizen who holds a Protected Special Category Visa
3. Disability: You must have a permanent disability that significantly affects how you can communicate, move, care for yourself, or manage your life.
4. Early Intervention: You might be eligible if early intervention would substantially improve your functioning, or delay or decrease a decline in functioning, for you or your child.
For more information, visit Am I eligible.
I’m not currently supported by NDIS. How can I apply?
Step 1 – Check your eligibility
Check the eligibility checklist on the NDIS website or call
1800 800 110 or email enquiries@ndis.gov.au to find out if you’re eligible.
Step 2 – Make AN ACCESS REQUEST
You can make a Verbal Access Request (VAR) or fill out an Access Request Form (ARF). You can do this by phone, email, or at an NDIS or Local Area Coordinator (LAC) office.
Step 3 – GET YOUR ACCESS DECISION
The NDIA will write to you to confirm your eligibility for the NDIS. If you’re eligible, you’ll be contacted to arrange a planning meeting.
Step 4 – PLAN YOUR SUPPORT
Contact us and we can help you get your individual plan set up. We give you the support and services that you agreed upon in your plan.
What does the NDIS fund?
With the NDIS, you will work out what reasonable and necessary supports you need to live your life and achieve your goals. You’ll then receive funding to pay for these supports.
Reasonable and necessary supports help someone with a disability to:
1. pursue their goals, objectives and aspirations.
2. increase their independence.
3. increase social and economic participation, and.
4. develop their capacity to actively take part in the community.
This support may include education, employment, community and social participation, independence, living arrangements, and health and well-being.
How will my funding be managed?
When it comes to managing your NDIS plan, participants have the flexibility to choose from three distinct options or even combine them based on their preferences and needs. These options provide individuals with varying levels of control and support in overseeing their plans effectively:
1. Managed by the NDIA: In this arrangement, a dedicated representative from the National Disability Insurance Agency (NDIA) takes charge of managing your plan. They handle budgeting, payments, and coordination of supports on your behalf.
2. Managed by a Plan Manager: Opting for a Plan Manager involves entrusting an external professional or organization to oversee the financial aspects of your NDIS plan. This includes processing payments to service providers and ensuring compliance with funding guidelines.
3. Self-Management: Choosing to self-manage your NDIS plan grants you maximum autonomy and responsibility in administering all elements of your support package. This approach empowers you to make decisions about how funds are allocated, which services are utilized, and how goals are pursued. By offering these diverse management options, the NDIS aims to cater to individual preferences while promoting greater independence and choice for participants in navigating their disability support arrangements effectively.
How much does each service cost?
Our hourly rates are negotiable and based on the NDIS guidelines.
You can find more information on the NDIS website.
What are participants rights and responsibilities?
Participant’s Rights/Responsibilities:
Confirming service schedules: Janan care endeavors to confirm service schedules either by
email or SMS. However, it is your responsibility to be aware of the scheduled services.
Cancellation Policy: Please be advised that we ask you to give us at least 2 days notice via email, telephone or SMS for service cancellation.
If a service is cancelled after trading hours on the day prior to the service delivery day, or if the participant is not present on the service day, a fee will be claimed from your NDIS plan. If less than 2 days (2) notice is provided to the Janan care for a cancellation, the participant will be charged up to 100% of their scheduled services. If a cancellation is made by Janan care for reasons such as lack of staffing level or qualifications/experience, the schedule of support in place cannot be claimed because of this.
Complaints: Participant or their carer can make a complaint to Janan care either anonymously, via email or in person. Upon request, Janan care can provide a copy of the Complaint Management policy and procedure or it may be accessible through the provider’s website. Initially, the participant can contact Janan care or the Quality and Safeguards Commission if they want to make a complaint. Furthermore, if under any circumstances, the participant is not satisfied with the services and outcome of the complaint, it is their right to lodge a complaint with NDIS Complaint Commissioner on: 1800 035 544.
Advocate: It is the participant’s right to ask for an advocate if they require. Janan care might appoint an advocate if the participant is not in the position to appoint one themselves but requires/wants this type of support.
Service Fee: Fees are payable at the time of appointment if the participant’s NDIS Plan is self- managed, or nominee managed fund. For all other funds, invoices are to be paid in 7 days. Different methods of payment are accepted by the Janan care including cash, BPAY, direct debit from the credit card or account provided by the participant. If the incurred cost is not covered by NDIS Plan either due to lack of funds or lack of support, the participant is liable for the charges.
Payment claims for self-managed or plan-managed participants:
The Participant has nominated funding manager / personnel to manage the funding for supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the above-mentioned party.