NDIS provider · Blacktown and Western Sydney
24/7 Disability Support at Home in Sydney
Janan Care provides 24/7 disability support at home across Blacktown and Western Sydney, for adults who need 40 hours a week or more.
Open 24 hours. If we miss your call, we call you back.
- Registered NDIS provider
- English, Farsi and Dari spoken
- Fees paid by your NDIS plan
Who is 24/7 support at home for?
Adults with disability who need support for much of the day, and often the night, and want to stay in their own home or the family home. Often the family has been doing the night shifts.
- A few hours: a morning routine
- Most of the day: 7am to 9pm
- Around the clock: day and night
We can staff all of them.
Will the same workers come?
- The same small team. We build a small regular team around each person, and they cover every shift, nights included.
- You meet them first. We introduce every new worker before their first shift, and check in with you after it.
- Cover when plans change. If your regular worker can’t come, we send someone else from your team.
- Checked and trained. Every Janan Care support worker has NDIS Worker Screening clearance, a Working With Children Check and our training before their first shift.
What does a 24/7 roster look like?
Every roster is different. Here is a typical day:
| Time | Support | What happens |
|---|---|---|
| 7am to 10am | Morning | Getting up, showering, dressing, breakfast and medication routine |
| 10am to 3pm | Day | Appointments, shopping, outings, your therapist’s home programs and lunch |
| 3pm to 10pm | Evening | Cooking dinner together, household tasks and getting ready for bed |
| 10pm to 7am | Night | Active overnight or sleepover (compared below) |
Weekends and public holidays follow the same pattern.
Active overnight or sleepover: what’s the difference?
There are two ways to cover the night:
| Active overnight | Sleepover night | |
|---|---|---|
| The worker | Stays awake all night | Sleeps at the home and gets up when needed |
| Suits people who | Need turning, toileting or checks during the night, or wake often | Usually sleep through but need someone close by |
| How it’s paid | Hourly support items | A sleepover support item |
We provide both, and a roster can mix them through the week.
How we start
- First conversation. Call or send a message. We reply to every enquiry within 24 hours.
- Home visit. We meet the person and family, go through the NDIS plan, and learn their routines.
- Agreement and care plan. A plain-English service agreement, then a care plan and home risk assessment before any shift.
- Worker matching. We match workers on location, skills, gender, language and culture.
- Settling in. We check in again about two weeks in, to make sure the roster is right.
24/7 at home or SIL?
Both give daily support. The difference is where you live and how it’s funded:
| 24/7 support at home | Supported Independent Living (SIL) | |
|---|---|---|
| Where | Your own home or the family home | A shared home, or your own home |
| How it’s funded | Core budget: Assistance with Daily Life | SIL funding, set by a roster of care |
| Sharing support | Usually one-to-one | Often shared with housemates, plus one-to-one time |
Living in a shared home, or planning to? Read about Supported Independent Living.
Areas we support
We support people across Blacktown, Western Sydney, South Western Sydney and The Hills, in these council areas:
- Blacktown
- The Hills
- Penrith
- Fairfield
- Parramatta
- Cumberland
- Liverpool
- Canterbury‑Bankstown
- Camden
- Campbelltown
About 16,900 NDIS participants in these ten council areas have the highest support needs, at NDIA level of function 11 to 15 (our count from NDIS Explore Data, the six months to 30 June 2026).
Based in Bella Vista, with no office to visit.
What if the plan is reduced?
- The 2026 budget reset doesn’t cut daily living support at home In force From 1 October 2026 the NDIA can cut two kinds of funding in new and reassessed plans. Assistance with daily living, which pays for support at home, isn’t one of them.
- If your plan funds 24‑hour care and at least $215,030, there’s a safeguard In force You can ask for the plan to be varied within 90 days if a reduction leaves too little funding for the 24‑hour care.
The rules in detail
The budget reset. The two kinds of funding are social and community participation, and improved daily living skills. The Act names “assistance with daily living” and “home and living” as outside those cuts (NDIS Act s34A and s47B(9), and the Support Determination 2026; in force).
The 24‑hour care safeguard. Both must apply: the plan funds continuous 24‑hour care, and it has at least $215,030 across daily living, home and living and community participation supports. NDIS Act s47B and the High Support Needs Participants Determination 2026 (in force).
Questions families ask about 24/7 support at home
Call 1300 323 296Can I get 24/7 support at home without moving into SIL?
Yes. If your plan funds the hours, we can deliver 24/7 support in your own home or the family home.
What happens if a support worker is sick?
Another worker from your regular team covers the shift.
Can support start straight after a hospital discharge?
Yes, if we can finish the care plan and home risk assessment before the first shift. Call us as early as you can. We meet the family and read the discharge plan.
How is 24/7 support at home funded?
Usually from the Core budget in the NDIS plan, under Assistance with Daily Life, and the plan sets the hours. If you need more, your support coordinator can ask for a plan change. We can help you work out the roster.
Source: ndis.gov.au
Do I pay Janan Care anything?
No. The NDIS covers all our fees. We charge nothing outside your plan. Everyday living costs, such as groceries, rent and bills, aren’t NDIS supports.
Source: ndis.gov.au
Do you provide 24/7 support in Blacktown?
Yes. We support people across Blacktown and nine more council areas in Western and South Western Sydney. See NDIS provider in Blacktown.
Other ways to get daily support
-
Supported Independent Living
Daily support in a shared home or your own home, funded as SIL. -
In-home disability support
Personal care and daily living support, from a few hours a week.
Referring someone? Coordinators, SDA providers and discharge teams: see our referral page.
Talk to us about 24/7 support at home
In a first conversation we’ll tell you whether we can staff your roster in your area. No commitment.
