NDIS provider · Blacktown and Western Sydney
What to expect from Janan Care
Here is what happens after you call, from the first conversation to your support worker’s first shift.
Open 24 hours. If we miss your call, we call you back.
From the first call to the first shift
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You call or send a message.
We reply to every enquiry within 24 hours. We ask about your area, the plan and the hours you need.
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We visit you at home.
We meet the person and family, go through the NDIS plan, and learn routines, preferences and goals.
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We agree the plan in writing.
The agreement and the care plan are in place before any shift starts.
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We match your team.
We match support workers on location, skills, gender, language and culture, and introduce them before the first shift.
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The first shifts.
We call you after each new worker’s first shift to hear how it went.
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Settling in.
About two weeks in, we check in again to make sure the roster is right.
Every support worker has NDIS Worker Screening and a Working With Children Check. We build a small regular team around each person, and they cover every shift, nights included.
What it costs you
All of our fees are paid from the NDIS plan.
In SIL, rent, board, food and bills are paid separately to the landlord or housing provider.
Questions about starting
Can I use Janan Care with any kind of NDIS plan?
Yes. Janan Care is a registered NDIS provider, so your plan can be agency‑managed, plan‑managed or self‑managed.
Source: ndis.gov.au
Do I meet my support workers before they start?
Yes. We introduce your support workers to you before the first shift.
What if my regular worker can’t come?
If your regular worker can’t come, we send someone else from your team.
Can I change to Janan Care from another provider?
Yes, at any time: check the notice period in your service agreement, then call us.
Source: ndis.gov.au
Talk to us, day or night
In a first conversation we go through your plan and tell you if we can help. No commitment.
